[Maddnotez]

Yep, as suspected Dodge is no help.

Wasted a week of my time, multiple phone calls, emailing documents and everything to find out they refuse to fix the radio. I kind of knew that would happen but was worth a try.

#dodgedoesntcare.


I read somewhere there's a class action lawsuit going on regarding this. I hope it's real and pans out.

Also dodge was just advised by the court system to pay fines and restitution for like 300mm or something silly for illegal bribery for contracts. Seems like a bunch of shady folks running this company.

Well at least the cars are badass, hopefully you don't have any issues with them though.

 

[Maddnotez]

Here is what I can find on the lawsuit. It is real but I am unsure how to read the legal jargon and not 100% this applies to my Charger, I sure hope it does.

FCA has 90 days to respond to something is the current status.

Edward Pistorio, et al. v. FCA US LLC, Case No. 2:20-cv-11838 - Google Search

 

[JohnnyDollar]

Here is what I can find on the lawsuit. It is real but I am unsure how to read the legal jargon and not 100% this applies to my Charger, I sure hope it does.

FCA has 90 days to respond to something is the current status.

Edward Pistorio, et al. v. FCA US LLC, Case No. 2:20-cv-11838 - Google Search

I'm not sure I understand all the legal jargon either, but the lawsuit seems specific to the Chrysler Pacifica and Chrysler 300 (but I don't know if that limits it) and I don't see any mention of the delamination issue, seems to be focused more on defective software not hardware. (although, the delamination causes some of the problems that are mentioned.)

 

[Busabeast]

yup, mine started doing it too..
ghost likes to change stations, call people, etc.
dangerous because it is very distracting while i'm trying to focus on driving..
i called the number for FCA and spoke with a very nice young lady (thanks, April!), she said she was going to escalate the issue in her department and that i should run it by a dealer for a proper diagnosis. i am optimistic that dodge will make this right for me.. i really like my car, but this issue is not acceptable from a safety or comfort or any other standpoint. we will see what happens.. positive waves y'all.. positive waves...

 

[justeric78]

I learned a lot from this thread so I thought I would share my experience. Same story as everyone else here with my 2018 Daytona 392, delamination had been there since I purchased it but I ignored it until the ghost touching started. I called the dealership and they told me that all they are doing is looking up some information on the head unit and submitting a request to their area manager to approve a replacement, I was able to drive my car out of there which was nice.

We also have a 2018 Grand Cherokee Summit and I noticed the same delamination had begun on it as well so I also brought that in and they went through the same procedure. I started BS'ing with my advisor with some car talk and we got a little chummy so that may have helped my case so thought I would throw that in just in case they are able to help push for you. Anyway, before I left he told me that both vehicles would get approved and each would cost me a $100 co-pay. It sounds like they have setup some one time extended warranty exception for this problem (guessing based on how he worded things).

In case it matters the Charger only has about 6k miles on it (thanks covid) and the Jeep is at 34.9k so both under 36k miles which may also make a difference. Not positive on that, but they did say it depends on mileage for how they handle these situations. I got the impression if that Jeep had more miles on it I would have been told to kick rocks. Lastly, I made sure to word things from what I read in this thread like I had heard they may be able to do a courtesy replacement or something along those lines. I hope this helps someone, the tech mentioned that he is also surprised they have not done a recall on this problem as he said it effects many of the 2017 and almost all of the 2018. Good luck to everyone still dealing with this problem and thank you all for sharing your experiences.

 

[JohnnyDollar]

Glad you got some resolution other than "Too bad, cough up $1100.00".

 

[Rebmac]

This whole thread makes me so sad. I have a 2017 charger I bought brand new in 2017 that is now having the same problem that everyone else seems to be having. my local dealer has never been helpful and this situation is no different. They refuse to replace the screen (which I have had problems with since day one and have had serviced 3 different times).

i love my car and I have two teens about to start driving and had planned on buying Dodge but my experience with Dodge service this time around (I’ve owned other Dodges) has been horrendous. I understand things going wrong but come on. At least be willing to fix what you know is a manufacturer defect.

i couldn’t and wouldn’t even hand this car down to one of my kids at this point. So frustrating.

 

[Maddnotez]

This whole thread makes me so sad. I have a 2017 charger I bought brand new in 2017 that is now having the same problem that everyone else seems to be having. my local dealer has never been helpful and this situation is no different. They refuse to replace the screen (which I have had problems with since day one and have had serviced 3 different times).

i love my car and I have two teens about to start driving and had planned on buying Dodge but my experience with Dodge service this time around (I’ve owned other Dodges) has been horrendous. I understand things going wrong but come on. At least be willing to fix what you know is a manufacturer defect.

i couldn’t and wouldn’t even hand this car down to one of my kids at this point. So frustrating.

Yeah man it's frustrating as the cars themselves are really awesome but just like many others dodge and my dealership both told me to kick rocks.

Still trying to research and possibly just replace the front screen and hope that works.

Good to see at least a couple of people got helped. I think dodge needs to discontinue using the uconnect and switch to something else but firstly stand by your products and especially fix the known defects.

 

[GoManGo0406]

I'm not sure I understand all the legal jargon either, but the lawsuit seems specific to the Chrysler Pacifica and Chrysler 300 (but I don't know if that limits it) and I don't see any mention of the delamination issue, seems to be focused more on defective software not hardware. (although, the delamination causes some of the problems that are mentioned.)

Should also check out the posts in the Durango forums. A LOT of people there bitching about the same issues for similar year 8.4 screens. Gather up all of the Charger, 300, Pacifica & Durango folks and point them in the direction of whoever is filing this class action. The more people involved, the stronger the case.

 

[Maddnotez]

Should also check out the posts in the Durango forums. A LOT of people there bitching about the same issues for similar year 8.4 screens. Gather up all of the Charger, 300, Pacifica & Durango folks and point them in the direction of whoever is filing this class action. The more people involved, the stronger the case.

Pistorio, et al., v. FCA US LLC

 

[Bruceleeroy]

Thought I would jump in on this thread because I'm having the same issue and I was able to get it resolved. There is a new screen on order for me and I just need to wait until the install.

Delamination started a few months ago, I wasn't too worried about it until it started changing the radio stations and if my phone was plugged in it would change the podcast and at one point it made a phone call without me knowing it. My charger is a 2017 and over 45k miles, so out of warranty.

I called FCA and I approached the situation as a "safety issue". due to the screen changing and beeping we have been operating the vehicle with the screen off. This means no back up cam. Since I cannot plug in the phone I cannot get directions through the stereo which means I need to look down at the phone. And the call my phone made... It was to 911.They don't like that too much.

FCA asked me to get a diagnostic on the car. I set an appt with my local guys and I made sure to get video of the stereo acting up in case I couldn't get it to act up when I brought it in. Luckily it was acting up at my appointment, plus I had the videos. The whole process did take a couple weeks and several back and forth phone calls but I just got a call, they are orderding a new one and will reach out when they have it available.

800-992-1997 is the number to FCA. Hope my experience helps some others get theirs resolved.

 

[Maddnotez]

Thought I would jump in on this thread because I'm having the same issue and I was able to get it resolved. There is a new screen on order for me and I just need to wait until the install.

Delamination started a few months ago, I wasn't too worried about it until it started changing the radio stations and if my phone was plugged in it would change the podcast and at one point it made a phone call without me knowing it. My charger is a 2017 and over 45k miles, so out of warranty.

I called FCA and I approached the situation as a "safety issue". due to the screen changing and beeping we have been operating the vehicle with the screen off. This means no back up cam. Since I cannot plug in the phone I cannot get directions through the stereo which means I need to look down at the phone. And the call my phone made... It was to 911.They don't like that too much.

FCA asked me to get a diagnostic on the car. I set an appt with my local guys and I made sure to get video of the stereo acting up in case I couldn't get it to act up when I brought it in. Luckily it was acting up at my appointment, plus I had the videos. The whole process did take a couple weeks and several back and forth phone calls but I just got a call, they are orderding a new one and will reach out when they have it available.

800-992-1997 is the number to FCA. Hope my experience helps some others get theirs resolved.

Thats insane. I mean that is a good thing for you but I called them not even a couple of weeks ago and it was a hard no. Maybe I should try again.

 

[Bruceleeroy]

Thats insane. I mean that is a good thing for you but I called them not even a couple of weeks ago and it was a hard no. Maybe I should try again.

I would. And if you didn't mention before I would play hard with the "safety issue". Good luck.

 

[DodgeCares]

Thought I would jump in on this thread because I'm having the same issue and I was able to get it resolved. There is a new screen on order for me and I just need to wait until the install.

Delamination started a few months ago, I wasn't too worried about it until it started changing the radio stations and if my phone was plugged in it would change the podcast and at one point it made a phone call without me knowing it. My charger is a 2017 and over 45k miles, so out of warranty.

I called FCA and I approached the situation as a "safety issue". due to the screen changing and beeping we have been operating the vehicle with the screen off. This means no back up cam. Since I cannot plug in the phone I cannot get directions through the stereo which means I need to look down at the phone. And the call my phone made... It was to 911.They don't like that too much.

FCA asked me to get a diagnostic on the car. I set an appt with my local guys and I made sure to get video of the stereo acting up in case I couldn't get it to act up when I brought it in. Luckily it was acting up at my appointment, plus I had the videos. The whole process did take a couple weeks and several back and forth phone calls but I just got a call, they are orderding a new one and will reach out when they have it available.

800-992-1997 is the number to FCA. Hope my experience helps some others get theirs resolved.

Hey there,

Sorry to see this! If you'd like any additional assistance alongside your dealer while trying to get this resolved, please feel free to reach out via private message! We'd be happy to look into it for you.

Courtney
Dodge Cares

 

[Maddnotez]

Hey there,

Sorry to see this! If you'd like any additional assistance alongside your dealer while trying to get this resolved, please feel free to reach out via private message! We'd be happy to look into it for you.

Courtney
Dodge Cares

I love how Dodge only cares about the people they're randomly willing to assist but not a mention to the many others who were randomly not assisted.

 

[DodgeCares]

I love how Dodge only cares about the people they're randomly willing to assist but not a mention to the many others who were randomly not assisted.

Hi @Maddnotez --

We're sorry to hear that your previous Customer Care Specialist was unable to assist you. Unfortunately, our @DodgeCares team does not have any previous messages from you, so we apologize if you attempted to reach out. As our team is focused on the social media aspect of customer care, we are unfortunately not set up to provide assistance via phone. If you would prefer to handle this matter via phone, you may speak to a Dodge Customer Care Specialist by calling 800-423-6343. However, everyone is welcome to send our team a private message at any point in time if they have questions or concerns.

Thanks,

Courtney
Dodge Cares

 

[Maddnotez]

Dodge cares is full of shit. It has to be a troll. Go look at their post history its the same copy paste bs over and over.

So I sent them a message as requested. It was ignored so I sent a follow up message and they basically replied asking why I was messaging them as they cannot assist with anything haha.

What a joke. If these people actually work for dodge they need to eliminate this job because theyre literally paying people to make customers never want to buy dodge again.

 

[818_Charger]

I am having the same issue with my charger, the door panels are warped, the LCD screen started to separate, then today it started pressing random buttons and initiating SOS 911 calls, what’s my best bet with my screen

 

[Marquiese]

I am having the same issue with my charger, the door panels are warped, the LCD screen started to separate, then today it started pressing random buttons and initiating SOS 911 calls.

I am also having the same issue with my 2017 Charger

 

[JAMES FAIN]

My 2017 R/T Daytona had over 36k miles but within the 36 months and I was able to get it fixed at no cost to me. Honestly, from what I have seen they will work with you if it's borderline like mine. However, if you think they are going to fix for free when you're truly beyond your warranty terms you should face facts. Also, crying here isn't going to get anyone from Dodge to contact you and offer to fix it. In the early days of social networks this used to work. In the '90's I had an issue with a Dodge Neon and was complaining on a forum on AOL and someone got me into a dealership and fixed all my issues. Similarly, I had a Gateway 2000 computer with problems and complained online and they bent over backwards to make me happy. This no longer works, maybe because there are too many people online for them to make us all happy!
Other than the uconnect, my car has been great, fun to drive, and reliable. I would recommend it to anyone with the caveat of warning them about the uconnect.
It would be disingenuous for me to join a class action lawsuit about this since mine was fixed. However, I encourage you all to contact them and join in the lawsuit. Maybe Dodge is just waiting for this to play out before they payout.